Privacy Policy

1. Overview & Scope

Digital One USA ("Digital One," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at digital1usa.com, utilize our BPO and lead generation services, or interact with our communication channels.

This policy applies to all clients, website visitors, and prospective sales leads across our global operational markets, including the United States and Australia.

2. Information We Collect

We may collect information about you in a variety of ways, depending on how you interact with our platform:

• Directly Provided Data: Name, business email address, phone number, company name, project specifications, and inquiry message content submitted via our contact forms or dynamic estimators.
• Operational & Communication Data: Call logs, SMS conversation metadata, and inquiry records generated when interacting with our corporate sales or customer support specialists.
• Technical & Analytical Data: IP address, browser type, operating system, referring URLs, device information, and site browsing patterns collected via standard cookies and automated logs.

3. Mobile Terms & 10DLC SMS Privacy

Digital One USA adheres to strict US carrier guidelines and 10DLC (Ten-Digit Long Code) compliance standards. When you opt in to receive SMS text communications from us, the following terms strictly apply:

SMS Opt-In & Consent: By providing your phone number and checking the consent box on our contact forms, you explicitly consent to receive transactional, inquiry-related, or service-update text messages from Digital One USA at +1 (203) 280-1244.

• Message Frequency: You may receive up to 10 SMS messages per month, depending on your project scope and ongoing inquiry status. Message frequency may vary.
• Opt-Out Protocol: You may opt out of receiving SMS communications at any time by replying STOP or UNSUBSCRIBE to any text message received from us.
• Support Access: Reply HELP for immediate assistance or contact info@digital1usa.com. Standard message and data rates may apply.

4. How We Use Your Information

We process your data exclusively for legitimate business purposes, including:

• Delivering, operating, and managing requested BPO, telemarketing, and lead generation solutions.
• Responding directly to sales proposals, team configuration quotes, and client inquiries.
• Fulfilling legal and regulatory requirements, including TCPA (USA) and ACMA (Australia) compliance frameworks.
• Maintaining network infrastructure security, preventing fraudulent transactions, and ensuring data integrity.

5. Telemarketing & Global Compliance Safeguards

Digital One enforces stringent regulatory compliance across all international outbound lead generation operations:

• United States Operations: We strictly adhere to the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), and National Do Not Call (DNC) Registry scrubbing protocols.
• Australian Operations: Campaigns operating in ANZ jurisdictions comply with the Australian Communications and Media Authority (ACMA) rules and the Do Not Call Register Act 2006.

6. Data Security & Retention

We maintain enterprise-grade technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our infrastructure incorporates 256-bit SSL encryption, SOC-2 readiness controls, restricted credential storage, and continuous supervisor auditing.

We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this policy or to satisfy applicable statutory record-keeping obligations.

7. Third-Party Disclosures

We do not sell, rent, or trade your personal information. We may only share necessary data with trusted service vendors (such as web hosting providers, secure CRM databases, or communications infrastructure partners) who act on our behalf and are bound by confidentiality and non-disclosure obligations.

8. Your Privacy Rights

Depending on your jurisdiction (such as CCPA/CPRA in California or general data privacy framework standards), you hold the following rights regarding your personal data:

• The right to request access to the personal data we hold about you.
• The right to request correction or complete deletion of your records.
• The right to opt out of any direct marketing or telephone/SMS communications at any time.

To exercise any of these rights, please contact our compliance officer at info@digital1usa.com.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us directly: